Rangkuman Keempat Capture n Codification-Kimiz Dalkir

Chapter IV

Knowledge Capture And Codification

Dalam menangkap sebuah pengetahuan, perbedaan harus diciptakan antara menangkap atau identifikasi pengetahuan yang ada dan penciptaan pengetahuan baru. Dalam kebanyakan organisasi, pengetahuan eksplisit  belum atau sudah diidentifikasi dan kode pengetahuan biasanya hanya mewakili sebagian ujung gunung es.

Pengetahuan yang sudah didapat  itu bisa menangkap hampir seluruh host kegiatan, dari pengorganisasian, rincian informasi pelanggan ke dalam database tunggal untuk membuat sebuah program yang digunakan untuk mentoring.

TACIT KNOWLEDGE CAPTURE

In KM, this knowledge creation or capture may be done by individuals who work for the organization or a group within that organization, by all members of a community of practice (CoP), or by a dedicated CoP individual. It is really done on a personal level as well, for almost everyone performs some knowledge creation, capture, and codification activities in carrying out their job. Cope (2000) refers to this as PKM (personalized KM).

A number of other techniques may be used to capture tacit knowledge from individuals and from groups, including:

·         Ad hoc sessions.

·         Road maps.

·         Learning histories.

·         Action learning.

·         E-learning.

·         Learning from others through business guest speakers and benchmarking against best practices.

The learning history process consists of : (1) planning, (2) reflective interviews,(3) distillation, (4) writing, (5) validation, and (6) dissemination.

EXPLICIT KNOWLEDGE CODIFICATION

Pengetahuan dapat dibagi melalui komunikasi pribadi dan interaksi, seperti yang kita pelajari di kuadran pertama, sosialisasi, dari Nonaka dan Takeuchi model KM.

Ada 4 Konsep Penting yang mewakili Kodifikasi Pengatahuan Eksplisit:

·         Cognitive or concept map (Kerangka Konsep)

·         Decision tree (Kerangka Keputusan)

·         Manual knowledge taxonomy (Pengetahuan Taksonomi Secara Manual)

·         Automated knowledge taxonomy (Pengetahuan Taksonomi Secara Otomatis)

STRATEGIC IMPLICATIONS OF KNOWLEDGE CAPTURE AND CODIFICATION

Kuncinya ada komunikasi di antara karyawan atau staff

Disamping itu ada beberapa strategi lainya yaitu:

o        Set up a knowledge profile for all critical workers.

o        Foster mentoring relationships.

o        Encourage communities of practice.

o        Ensure that knowledge sharing is rewarded.

o        Protect people’s privacy.

o        Create a bridge to organizational memory for long-term retention of the valuable content.

PRACTICAL IMPLICATIONS OF KNOWLEDGE CAPTURE AND CODIFICATION

Knowledge continuity management is about communication (Field, 2003)—employees need to understand just what it is that they know, that others need to know, and why this content needs to be shared with their peers.

1.      Acknowledge knowledge contributors.

2.      Remember to forget.

3.      Don’t spill any knowledge during transfer.

4.      Remember the paradox of knowledge value.